Ticket agents simply connect to our platform via API which enables all transactions to be underwritten by our panel of A-rated insurers in real-time. This allows for the full value of the transaction to be insured, including processing fees or any extras if booked as a part of a package.
In case of a covered Event Cancellation, ticket holders would simply be required to complete an online claims form which allows us to process refunds directly.
Event Protect deals with everything on behalf of the ticket agent including managing the claim with the Insurance Provider and paying the refunds. Event Protect minimises the consequences of an event cancellation to our members and supports them in fulfilment of their legal and financial obligations to the ticket holder.
Event Protect ensures a fast, fair and transparent refund process for all customers.