THE INDUSTRY STANDARD IN EVENT CANCELLATION PROTECTION

Our industry standard event cancellation programme protects Members from the gross ticket sales loss arising from the cancelation, disruption or rescheduling of the event resulting from circumstances outside their control. We have worked with A-rated insurance providers to carefully design one comprehensive package suited to cover all types of events from indoor and outdoor music, sports, mass participation, and general events.


BENEFITS TO OUR MEMBERS


HOW DOES IT WORK?

Ticket agents simply connect to our Protect Platform via API which enables all transactions to be under-written by our panel of A-rated insurers in real-time. This allows for the full value of the transaction to be insured, including processing fees or any extras if booked as part of a package.

In the case of an event cancellation, ticket holders would be asked to complete a simple form which allows us to refund them directly. This reduces any commercial or chargeback liability for the ticket agent, and no risk or any additional cost for the event organiser.


WHAT DO WE COVER?

Some examples for cancellation include, but are not limited to:

 

icon success 1 Adverse weather conditions for indoor events
icon success 1 Adverse weather conditions for outdoor events
icon success 1 Cover for transport delays
icon success 1 Key supplier failure
icon success 1 Any major incident deemed a health & safety risk
icon success 1 Mechanical failure or breakdown of key equipment
icon success 1 Malicious damage - burglary
icon success 1 National Disasters causing a state of emergency
icon success 1 Unknown works being carried out by builders or contractors at the venue which renders it or its facilities unusable
icon success 1 Cancellation or revocation of Licence or closure of event for health & safety by local authority
icon success 1 Cyber attack on Venue that causes an abandonment or cancellation

EXAMPLE SCENARIOS

Some examples for cancellation include, but are not limited to:

Flooding at a festival  
Power failure at theatre show  
Heavy fog at spectator event  

 

Snow/hailstorm at motosport event  
Strong air wind at an air show  
Conference centre damaged by fire  

 

PARTNERSHIP WITH AXCESS

Axcess is a global provider of payments processing solutions. They work with a wide range of banking partners, and this allows Axcess to provide their clients with payment solutions that are tailored to individual needs.

Ticket agents are generally seen as ‘high-risk’ by payment solution providers due to the nature of their business. The Event Protect policy provides Axcess with enhanced security as to the financial viability of the ticket agent. Because of this, Axcess have agreed to offer our clients market leading rates as well as a fast-tracked application.



WANT TO LEARN MORE ABOUT EVENT PROTECT?