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EVENT PROTECT

WHAT IS EVENT PROTECT?

Event Protect is the industry standard in event cancellation insurance for Primary Ticket Agents, Secondary Ticket Agents, Events, Travel Package Providers, Venues and Sports Teams.

We believe that as a Ticket Holder, your Ticket Agent should always be in the position to provide you with a full refund of your ticket if an event is cancelled and to be able to make that refund in a timely manner. This should include any booking fees and extras if purchased as part of a package.

Event Protect is designed to help Ticket Agents provide you with the best customer experience possible if one of their events is cancelled, and help distribute refunds no matter the financial state of the Event Organiser or the Ticket Agent.

If you see the trademarked Event Protect logo displayed on a Ticket Agent’s website for your particular event, then you can be confident that the Ticket Agent as a Member of Event Protect, can provide fast and transparent refunds directly if it's for a reason covered under the Event Protect Scheme.

Purple Event Protect Logo with 'Event Protect' title beneath

WHAT DOES THIS MEAN TO YOU?


If an event is cancelled, postponed or abandoned due to unforeseen circumstances that are covered by the Event Protect Scheme, you may be entitled to a full refund of your ticket directly to your chosen bank account.

Many Ticket Agents outside of the Event Protect Membership rely on the actual Event for the payment of refunds and may offer refunds to their customers months after their event has cancelled if they are offering refunds at all. This refund often excludes extras purchased with the ticket, for instance accommodation, travel, booking fees.

Event Protect Members in most cases are able to make a complete refund of your transaction including any extras if booked as part of a package, directly to your chosen account if the event is cancelled, abandoned or in the case of postponement, if you’re unable to attend the rescheduled event.


HOW DO I CLAIM A REFUND?


It’s really simple to apply for your refund. If an event, for which you have bought a ticket, is cancelled / postponed / abandoned, as a Member of Event Protect, the Ticket Agent will send you an email with a direct link to a refund application form. Once you complete the short form and your transaction has been verified, your refund will immediately start to be processed. A direct refund will be made to your bank account or in appropriate circumstances, the Credit or Debit Card used to make the purchase.


WHAT IS THE TICKET AGENT
COVERED FOR?


Members of Event Protect are covered for a broad range of event cancellation, postponement or event abandonment scenarios. Here are some examples that may force a cancellation that Ticket Agent Members are protected against:

Adverse Weather Conditions (heavy rain, wind, hurricane, snow, flooding etc.)
Key event supplier failure
Power failure
Transport failure causing an event cancellation
Mechanical breakdown of equipment
Any scenario deemed a health and safety risk
Strike action by employees causing an event cancellation
Cyber-attack on an event venue causing abandonment

Please note, the Event Protect Scheme does not insure our Member’s customers directly and they have no rights under the Scheme. The Ticket Agent is insured under the Scheme as part of their membership of Event Protect.


CONTACT


Event Protect is a Membership providing essential protection for Ticket Agents, Venues and Sports Teams. If you require further information about a specific Membership or more information on Event Protect, please contact: hello@eventprotect.co